Returns and Refunds

To be eligible for a return, the item must be in the same condition that you received it: unused, with all tags attached, and in its original packaging. You must also have the receipt or proof of purchase.

To request a return, please contact us at TryNuvorauk@gmail.com. Our customer support team will provide you with return instructions if your return is eligible.

If your return is accepted, we will provide instructions on how and where to send your package. Items returned without first contacting us and receiving return instructions will not be accepted.

If you have any questions about returns, you can always contact us at TryNuvorauk@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as perishable goods (for example food, flowers, or plants), custom products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.